CGS Federal (Contact Government Services)
Senior User Support Specialist
Knoxville, TN · On-site · Senior · Full-time · Posted Mar 13, 2026
- Experience
- At least 2 years teaching/training users and at least 1 year with the specific applications being supported.
- Education
- Undergraduate degree strongly preferred.
About the job
Sets up and operates end-user support and training programs, provides IT troubleshooting, and supports trial preparation and courtroom technology.
What you'll do
- Develops and conducts user training, including preparing materials, schedules, and logistics.
- Provides help desk and Tier I/II support for computers, applications, accounts, and Windows Server environments.
- Prepares and supports courtroom technology, including electronic exhibits and audio/video files.
What they ask for
- At least 2 years teaching or training users on computer applications.
- At least 1 year of experience with the specific applications being supported.
- Hands-on familiarity with network, telecommunications, and operating systems environments supporting the applications.
- Excellent oral and written communication skills.
Nice to have
- Supervisory experience; experience with DOJ office automation environments.
- Undergraduate degree; experience training users on database, imaging, or automated litigation support applications.
Tools
Microsoft Windows, Microsoft 365, Active Directory, Windows Server, DNS/DHCP, Group Policy, Microsoft Endpoint Configuration Manager (MECM)
Model-written summary · the original posting is authoritative