CGS Federal (Contact Government Services)
Senior User Support Specialist
Chattanooga,TN · On-site · Senior · Full-time · Posted Mar 13, 2026
- Experience
- At least 2 years teaching/training users on computer applications and at least 1 year with the specific supported applications; supervisory experience is helpful.
- Education
- Undergraduate degree strongly preferred.
About the job
Sets up and operates end-user support and training programs, provides technical support for government applications and systems, and assists with trial and courtroom technology.
What you'll do
- Develop and conduct user training, including preparing materials, scheduling sessions, and arranging facilities and application access.
- Provide Tier I and Tier II help desk and systems support, including Windows and Microsoft 365 troubleshooting, account administration, patching, and software deployment.
- Prepare and support courtroom technology, including electronic exhibits, audio/video files, and on-site troubleshooting during proceedings.
What they ask for
- At least 2 years teaching or training users on computer applications.
- At least 1 year of experience with the specific applications being supported.
- Hands-on familiarity with network, telecommunications, and operating systems environments supporting the applications.
- Excellent oral and written communication skills.
Nice to have
- Experience with DOJ office automation environments.
- Undergraduate degree.
Tools
Microsoft Windows, Microsoft 365, Active Directory, Windows Server, DNS/DHCP, Group Policy, Microsoft Endpoint Configuration Manager (MECM)
Model-written summary · the original posting is authoritative