Chainguard
Customer Success Manager, Commercial
$125K
United States - Remote +1 · Remote · Manager · Full-time · Posted Oct 21, 2026
- Location
- United States - Remote
Remote - US - Experience
- 2+ years.
About the job
Serves as the primary post-sales contact for commercial customers, leading onboarding, adoption, and account engagement to drive customer outcomes and time-to-value.
What you'll do
- Lead customer onboarding and implementation, creating plans aligned with customer requirements and goals.
- Manage customer relationships, support adoption and renewals, and identify churn risks and expansion opportunities.
- Advocate for customer needs internally and coordinate training and issue resolution with cross-functional teams.
What they ask for
- 2+ years of experience in customer-facing roles collaborating with technical and business teams, in Customer Success, Professional Services, Technical Account Management, or related combinations of Sales, Solutions Engineering, or Technical Support.
- Relevant domain knowledge in at least one listed area, such as Supply Chain Security, DevSecOps, AppSec, containers, regulatory compliance, or vulnerability management.
- Ability to take ownership of a customer portfolio, make decisions autonomously, and manage escalations and customer issues.
- Strong priority management skills and emotional intelligence.
Nice to have
- Previous early-stage startup experience.
- Hands-on technical experience in listed areas such as AWS, GCP, Azure, containers, or Linux; passion for technology and cybersecurity.
Pay
Up to $125,000 USD base salary
Tools
AWS, GCP, Azure, Linux
AI focus
Supports customers using Chainguard’s secure, production-ready open source builds relied on by engineers and AI agents; no specific AI duties are stated.
Model-written summary · the original posting is authoritative