Customer Success Manager, Enterprise - Central

What you'll do

• Lead technical customer onboarding and create plans aligned with customer goals and requirements.
• Advocate for customer needs internally and coordinate with support and engineering teams to resolve issues.
• Build stakeholder relationships, support product education and adoption, and work with Sales on renewals and expansion while reducing churn risks.

What they ask for

• 3+ years of experience in SMB and mid-market customer-facing roles, collaborating with technical and business teams; relevant roles include Customer Success, Professional Services, or Technical Account Management, or a combination with Sales, Solutions Engineering, or Technical Support.
• Domain knowledge in at least one listed area, such as Supply Chain Security, DevSecOps, AppSec, containers, regulatory compliance, vulnerability management, or software development lifecycle.
• Strong ownership, autonomy, collaboration, emotional intelligence, and priority management skills.
• Entrepreneurial mindset and commitment to continuous professional development.

Nice to have

• Previous early-stage startup experience.
• Passion for technology and cybersecurity; hands-on technical experience in a listed domain.

Pay

Up to $125,000 USD base salary + bonus

Tools

AWS, GCP, Azure, containers, Linux

AI focus

The company provides hardened, secure, production-ready open source software used by engineers and AI agents; the role supports customer onboarding and adoption of Chainguard products.