Chainguard
Senior Customer Success Manager, Enterprise - West
$160K
United States - Remote +1 · Remote · Manager · Full-time · Posted Oct 28, 2026
- Location
- United States - Remote
Remote - US - Experience
- 5+ years; stated role backgrounds may be combined as described.
About the job
Serves as the primary post-sales contact for enterprise customers, leading onboarding, adoption, issue coordination, and value realization to support retention and growth.
What you'll do
- Plan customer success and change management, and help customers demonstrate business value.
- Advocate for customer needs and coordinate internal teams to resolve issues and improve product adoption.
- Build stakeholder relationships, provide product education, and partner with Sales on renewals and expansion.
What they ask for
- 5+ years in enterprise customer-facing roles working with technical and business teams, in Customer Success, Professional Services, Technical Account Management, or a combination of these with Sales, Solutions Engineering, or Technical Support.
- Relevant domain knowledge in at least one listed area, such as Supply Chain Security, DevSecOps, AppSec, containers, regulatory compliance, vulnerability management, or software development lifecycle.
- Ability to take ownership of a customer portfolio, make decisions autonomously, and manage escalations and priorities.
Nice to have
- Previous early-stage startup experience.
- Hands-on technical experience in a listed area such as cloud environments (AWS, GCP, Azure), containers, Linux, or security.
Pay
Up to $160,000 USD base salary + bonus
Tools
AWS, GCP, Azure, Linux
AI focus
The company provides hardened, secure, production-ready open-source builds used by software engineers and AI agents; this role supports customers adopting Chainguard products.
Model-written summary · the original posting is authoritative