Chainguard
Senior Customer Success Manager - Scaled
$160K
United States - Remote +1 · Remote · Manager · Full-time · Posted Oct 21, 2026
- Location
- United States - Remote
Remote - US - Experience
- 3+ years
About the job
Designs and runs automated, data-driven customer success programs that help customers onboard, adopt, and realize value through digital engagement at scale.
What you'll do
- Build scalable customer journey programs, automation, workflows, and playbooks for onboarding, adoption, and renewal.
- Create one-to-many engagement and digital enablement resources, using customer health and behavior data to personalize outreach.
- Measure program outcomes and collaborate across Product, Marketing, Education, Sales, and Support to improve customer experiences.
What they ask for
- 3+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams.
- Experience operating in a scaled or digital success model using automation, data insights, and digital programs.
- Ability to design and optimize operational systems, workflows, and playbooks that drive customer outcomes at scale.
- Ability to own a customer portfolio autonomously, including driving outcomes, managing escalations, and making account decisions.
Nice to have
- Previous early-stage startup experience.
- Passion for technology and cybersecurity.
Pay
Up to $160K USD base salary + bonus
AI focus
Supports customers using products for open source software engineers and AI agents; the role itself does not specify AI-related work.
Model-written summary · the original posting is authoritative