Chainguard
Senior Manager, Customer Success Management - EMEA/APJ
$150K
United Kingdom - Remote +1 · Remote · Manager · Full-time · Posted Aug 25, 2026
- Location
- United Kingdom - Remote
Remote - US - Experience
- 4+ years in Customer Success, Technical Account Management, or related fields; no management-tenure requirement stated.
- Education
- Bachelor’s degree in a relevant field; advanced degree preferred.
About the job
Leads and scales the Customer Success Management team serving Enterprise customers across EMEA/APJ, driving customer adoption, retention, and growth.
What you'll do
- Lead, coach, and develop CSMs, setting goals and fostering a high-performing, customer-centric team.
- Define and operationalize Enterprise engagement strategies, processes, and scaled customer journeys.
- Use customer and segment data to guide adoption, retention, renewals, expansion, forecasting, and customer feedback initiatives.
What they ask for
- 4+ years of experience in Customer Success, Technical Account Management, or related fields.
- Prior people management experience and a track record of developing high-performing teams.
- Experience supporting Enterprise or high-ARR customers and high-touch customer success models.
- Currently located in the United Kingdom.
Nice to have
- Background in Cybersecurity, DevOps, or a related technical domain.
- Advanced degree.
Pay
up to £150,000 GBP base salary
AI focus
The company’s products support open-source software used by AI agents; no AI-specific work is stated for this role.
Model-written summary · the original posting is authoritative