Chainguard
Senior Technical Support Engineer
United States - Remote +1 · Remote · Senior · Full-time · Posted Sep 30, 2026
- Location
- United States - Remote
Remote - US - Experience
- 5+ years supporting enterprise customers; 3+ years with Linux, Docker, and Kubernetes.
- Education
- Bachelor’s degree (STEM preferred) or equivalent experience.
About the job
Provides technical support for Chainguard Images, investigating and resolving complex customer issues while coordinating with Engineering and keeping customers informed.
What you'll do
- Triage, investigate, manage, and resolve complex customer issues; escalate bugs and feature requests to Engineering and GTM teams.
- Communicate issue status and technical explanations to customers, and document issues and knowledge-base guidance.
- Prioritize and drive the support queue; participate in after-hours, weekend, and holiday on-call rotation.
What they ask for
- 5+ years supporting enterprise customers.
- 3+ years of experience with Linux, Docker, and Kubernetes.
- Strong written and verbal communication skills and ability to work cross-functionally.
- Experience with DevOps tools and practices, including CI/CD, GitHub, Helm Charts, Terraform, and open source.
Nice to have
- Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
- Exposure to security frameworks, software supply chain security, or vulnerability scanning; CKA, CKAD, CKS, or KCSA certifications; startup experience.
Tools
Linux, Docker, Kubernetes, CI/CD, GitHub, Helm Charts, Terraform, AWS EKS
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