Staff Customer Success Manager, Majors (Financial Services)

What you'll do

• Build customer relationships and align Chainguard’s value with business objectives, risk priorities, and regulatory environments; lead success planning and executive reviews.
• Coordinate onboarding and escalations with Solutions Architects, Support, Engineering, Product, and Sales, focusing on business outcomes rather than technical implementation.
• Develop renewal and expansion strategies, represent customer needs internally, and provide product and roadmap feedback.

What they ask for

• 5+ years in enterprise customer-facing roles; Customer Success, Strategic Account Management, or Consulting experience is relevant.
• Ability to act as a strategic business partner, navigate complex organizations, and connect outcomes to measurable business value.
• Familiarity with financial services regulatory and compliance drivers, such as SOC 2, FedRAMP, PCI DSS, and operational resilience frameworks.
• Working knowledge of at least one of: software supply chain security, vulnerability management, DevSecOps, container security, or application security.

Nice to have

• Strategic account experience at a cybersecurity or infrastructure software company; experience supporting or selling to financial services customers.
• Familiarity with security and compliance obligations in regulated industries; prior early-stage startup experience.

Pay

Up to $200K USD base salary + bonus

Tools

SOC 2, FedRAMP, PCI DSS

AI focus

The company provides hardened, secure, production-ready open-source software builds used by engineers and AI agents; the role focuses on customer success and does not specify AI work.