Chamelio
Lead Customer Success Manager
United States · Remote · Manager · Full-time · Posted Sep 1, 2026
- Experience
- 5–10 years; the posting lists customer success, account management, customer education, implementation, solutions consulting, or a similar customer-facing B2B SaaS role as alternatives.
About the job
Own ongoing customer success for Chamelio’s active accounts, driving adoption and long-term value while building the customer success function and educating legal teams on AI-enabled workflows.
What you'll do
- Track customer engagement and health, address adoption risks, and help customers expand product use across teams and workflows.
- Educate customers on practical, responsible AI use in legal workflows through training and repeatable enablement programs.
- Build customer success operations, including health metrics, playbooks, reporting, and team practices; partner with Product and Account Management.
What they ask for
- 5–10 years in customer success, account management, customer education, implementation, solutions consulting, or a similar customer-facing B2B SaaS role.
- Experience managing ongoing mid-market or enterprise customer relationships and driving adoption across complex organizations.
- Experience building customer success playbooks, health scoring, engagement programs, or education motions.
- Strong communication and technical curiosity, including comfort explaining AI or complex software to non-technical users.
Nice to have
- Experience working with legal teams, legal operations, contract workflows, or legal tech.
- Familiarity with AI products, knowledge management, CLM, matter management, or workflow automation.
Tools
AI, CLM
AI focus
Educate in-house legal teams on effective, responsible, practical use of AI in legal workflows and build confidence in AI-assisted work.
Model-written summary · the original posting is authoritative