ChaosTrack
Customer Success Manager
Remote (US) · Manager · Full-time · Posted Oct 29, 2026
- Experience
- 3+ years in Customer Success, Account Management, or Implementation at a B2B SaaS company
About the job
Own customer relationships after sale, driving adoption, account growth, and renewals while helping security teams use ChaosTrack to prepare for and respond to incidents.
What you'll do
- Manage customer accounts from kickoff through renewal, including quarterly business reviews and success planning.
- Drive product adoption through training and guidance; identify expansion opportunities with sales.
- Share customer feedback with product and engineering teams.
What they ask for
- 3+ years in Customer Success, Account Management, or Implementation at a B2B SaaS company
- Experience managing enterprise relationships and executive stakeholders
- Strong project management skills and ability to juggle multiple accounts
- Excellent communication and presentation skills
Nice to have
- Cybersecurity or compliance background
- Experience with tabletop exercises or incident response programs
Model-written summary · the original posting is authoritative