Charta Health
Customer Engineer
$90K–$150K
San Francisco · On-site · Full-time · Posted Sep 25, 2026
- Experience
- No specific number of years stated.
About the job
Investigates and resolves customer-reported technical issues in Charta’s healthcare platform, and provides engineering with evidence-based diagnoses and proposed fixes.
What you'll do
- Reproduce, investigate, and triage issues by examining data, logs, pipelines, configuration, and code; resolve Tier 1 issues directly.
- Scope code-level defects, propose fixes, and coordinate escalations and updates with Engineering and the Technical Success team.
- Track issues through resolution, document reusable diagnostic knowledge, and identify recurring problems for Product and Engineering.
What they ask for
- Comfort reading Python and/or TypeScript code, writing SQL, and working with logs and data pipelines.
- Experience in technical support engineering, support/escalation engineering, solutions engineering, SRE/production support, or software engineering.
- Ability to investigate independently, write clear and reproducible tickets, explain technical findings to non-technical teammates, and prioritize multiple issues.
- Handle healthcare data responsibly and follow access and privacy practices.
Nice to have
- Healthcare technology experience, especially EHR/EMR integrations (HL7, FHIR, or vendor APIs), medical coding, or risk adjustment.
- Experience with data pipelines, workflow orchestration, ETL systems, LLM- or ML-driven products, AWS, observability, ticketing workflows, or internal support tools.
Pay
$90,000- $150,000 USD base salary
Tools
Python, TypeScript, SQL, HL7, FHIR, AWS
AI focus
Use AI coding tools to work through unfamiliar codebases; debugging LLM- or ML-driven products, including model output and prompt behavior, is a nice-to-have.
Model-written summary · the original posting is authoritative