Charta Health
Technical Success Manager
$140K–$180K
San Francisco · On-site · Manager · Full-time · Posted Aug 19, 2026
- Experience
- 3+ years in Customer Success, Technical Account Management, Solutions Engineering, or Consulting; stated preference for B2B SaaS or healthcare experience.
About the job
Own client relationships after go-live, troubleshoot and triage technical issues, demonstrate customer value, and manage retention and expansion.
What you'll do
- Monitor deployment and account health, resolve or route issues, and ensure clients receive answers.
- Establish success metrics and communicate ROI through Quarterly Business Reviews.
- Manage renewals, identify expansion opportunities, and relay customer feedback to Product and Engineering.
What they ask for
- Technical fluency in diagnosing product issues and working with data and engineers; coding is not required.
- Ability to build relationships across technical users and executive stakeholders, communicate clearly, and manage customer expectations.
- Commercial mindset, including ownership of a book of business and renewal or expansion targets.
- 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Consulting; preferably in B2B SaaS or healthcare.
Nice to have
- Healthcare experience, especially with provider systems, clinical operations, or revenue cycle management; or experience at early-stage, high-growth startups or with AI-driven products.
- Hands-on experience with SQL, scripting, or building with LLM tools.
Pay
$140,000 - $180,000 USD (base salary)
Tools
SQL, LLM tools
AI focus
Use AI tooling to diagnose and resolve customer issues; hands-on experience with AI-driven products or LLM tools is a plus.
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