ChartHop
Senior Customer Success Manager
$90K–$120K
Remote US · Remote · Manager · Full-time · Posted Oct 15, 2026
- Experience
- 5+ years in Customer Success, SaaS consulting, or a related field.
About the job
Own customer relationships from implementation handoff through renewal and expansion, driving business outcomes, retention, adoption, and customer health.
What you'll do
- Manage a portfolio of approximately 20–25 accounts, building stakeholder relationships and owning renewals, risk mitigation, and escalations.
- Define customer success metrics, support adoption and account expansion, and coach customers on workflows and product use.
- Coordinate with Sales, Support, Product, and Engineering, and share customer feedback and insights internally.
What they ask for
- 5+ years in Customer Success, SaaS consulting, or a related field.
- Proven experience owning enterprise customer relationships, including renewals and commercial negotiations.
- Experience with SaaS implementations, project management, and cross-functional collaboration.
- Strong executive presence and ability to consult on complex workflows across People, Finance, and Recruiting.
Nice to have
- Experience at a high-growth startup.
Pay
$90K – $120K USD base salary
Tools
ChartHop
Model-written summary · the original posting is authoritative