ChartHop
Senior Manager, Technical Services
$20K–$180K
Remote US · Remote · Manager · Full-time · Posted Oct 16, 2026
About the job
Leads and develops the technical services team responsible for customer onboarding, integrations, data cleanup, and complex implementation projects.
What you'll do
- Recruit, coach, and manage Implementation Specialists and Senior Professional Services Consultants; set goals and oversee performance.
- Own technical delivery and escalations, including integrations and data issues, and drive root-cause fixes with Support, Product, and R&D.
- Forecast capacity, build delivery processes and AI-enabled automation, report operational metrics, and partner with Sales and Customer Success.
What they ask for
- Experience delivering services to mid-market and enterprise customers in Professional Services, Implementation, Technical Customer Success, or consulting, including executive stakeholder management.
- Experience managing technical, customer-facing teams and hiring and developing talent.
- Technical expertise in integrations, REST APIs, SFTP, data structures, and SaaS configuration.
- Clear communication with technical and non-technical audiences.
Nice to have
- Startup experience; HRIS or compensation planning platforms; HubSpot, Planhat, Zendesk, Postman, or SQL; PSA or project management tools.
- AI tools used to improve services workflows.
Pay
$140K – $180K (base salary; currency not stated); $20K Commission (currency not stated)
Tools
REST APIs, SFTP, HubSpot, Planhat, Zendesk, Postman, SQL
AI focus
Build AI-enabled automation to improve the speed and accuracy of service delivery; AI tools used to improve services workflows are a bonus.
Model-written summary · the original posting is authoritative