Check
Partner Support Specialist
$83K–$108K
Remote +2 · Remote · Full-time · Posted Aug 4, 2026
- Location
- Remote
New York City, NY
San Francisco, CA - Experience
- 4+ years in a client- or partner-facing role; 2+ years in a payroll provider, payroll platform, HR technology company, fintech company, or role applying payroll knowledge to customer problems.
- Visa sponsorship
- Check participates in E-Verify and confirms new employees’ U.S. work authorization using Form I-9 information; it does not use E-Verify to pre-screen applicants.
About the job
Provides partner support for Check’s payroll platform by investigating payroll and tax issues, coordinating resolutions, and improving support processes and partner outcomes.
What you'll do
- Manage partner requests and independently investigate complex payroll and tax issues through resolution.
- Collaborate with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues and escalate bugs.
- Identify recurring issues and improve documentation, workflows, and product behavior while supporting enterprise partners.
What they ask for
- 4+ years in a client- or partner-facing role supporting customers, partners, or technical products.
- 2+ years working at a payroll provider, payroll platform, HR technology company, fintech company, or in a role applying payroll knowledge to solve customer problems.
- Experience balancing priorities in a fast-paced support or operations environment.
- Strong investigative skills, attention to detail, cross-functional collaboration, and excellent written communication.
Nice to have
- Experience using ticketing or case management systems (Zendesk preferred).
- Experience supporting enterprise, strategic, or high-value customer accounts.
Pay
$83.3K – $108K (base salary; currency not stated)
Tools
Zendesk
Model-written summary · the original posting is authoritative