Check
Partner Support Team Lead
$102K–$138K
Remote +2 · Remote · Full-time · Posted Sep 1, 2026
- Location
- Remote
New York City, NY
San Francisco, CA - Experience
- 5+ years in a client- or partner-facing role; 3+ years in a payroll, HR technology, fintech, or payroll-knowledge role. Leadership and relevant operational experience are also requested, with no duration specified.
- Visa sponsorship
- Check participates in E-Verify and confirms new employees’ U.S. work authorization.
About the job
Leads and develops the Partner Support team while personally resolving complex payroll, tax, and technical issues for Check’s partners.
What you'll do
- Provide hands-on support and own complex partner and enterprise escalations through resolution.
- Manage queue health, team performance, SLAs, support quality, and partner experience.
- Coach and develop team members, coordinate cross-functional resolutions, and support process improvements.
What they ask for
- 5+ years in a client- or partner-facing role supporting customers, partners, or technical products.
- 3+ years at a payroll provider, payroll platform, HR technology company, or fintech company, or in a role requiring payroll knowledge to solve customer problems.
- Experience leading, coaching, or developing a customer-facing Support, Operations, or similar team.
- Strong understanding of U.S. payroll and tax concepts; experience managing performance against SLAs, quality, workload, or other operational metrics.
Nice to have
- Experience supporting enterprise or strategic accounts.
- Experience using ticketing or case management systems; Zendesk preferred.
Pay
$102K – $137.5K USD base salary
Tools
Zendesk
Model-written summary · the original posting is authoritative