Chime
Director, Lifecycle Marketing Operations
$199K–$275K
San Francisco, CA, USA +1 · Director · Full-time · Posted Sep 1, 2026
- Location
- San Francisco, CA, USA
San Francisco, California, United States - Experience
- 8+ years in relevant marketing/CRM operations, lifecycle execution, or martech; includes 3+ years leading teams.
About the job
Leads the operational engine for member messaging, improving campaign execution, channel health, deliverability, automation, and governance while guiding the team toward agent-supported workflows.
What you'll do
- Set strategy and own end-to-end campaign operations, including intake, build, QA, deployment, and performance metrics.
- Drive automation and AI-agent development, and govern channel standards, deliverability, compliance, and quality.
- Lead the execution team and partner with MarTech, Growth Engineering, and lifecycle strategy leads to deliver messaging.
What they ask for
- 8+ years in marketing or CRM operations, lifecycle execution, or martech, including 3+ years leading teams and experience developing leads or managers.
- Deep expertise with engagement and CRM platforms (Braze or similar), including campaign operations, journey architecture, automation, and underlying technical systems.
- Track record setting channel, deliverability, and compliance standards and building QA for high-volume operations.
- Experience scaling manual processes and a clear point of view on AI and agents in marketing operations; deep channel health and deliverability expertise at scale.
Nice to have
- Experience standing up or scaling an automation or agent layer in marketing or CRM.
- Fintech or regulated-industry experience, or experience with millions of owned-channel sends per week.
Pay
$199,000 — $275,000 USD base salary
Tools
Braze, email, push, in-app, SMS
AI focus
Drive the automation and AI-agent roadmap, moving from manual execution to supervising and governing automated workflows.
Model-written summary · the original posting is authoritative