Chime
Incident Operations Manager
$123K–$170K
Chicago, IL, USA +3 · Manager · Full-time · Posted Oct 8, 2026
- Location
- Chicago, IL, USA
New York, NY, USA
San Francisco, CA, USA
San Francisco, California, United States - Experience
- 3+ years in incident management or a similar operational role.
About the job
Manages incidents from declaration through resolution, member communication and remediation, review, and follow-through, while improving incident response processes.
What you'll do
- Coordinate live incidents, including severity, responder paging, incident bridges, impact assessment, and mitigation.
- Draft and coordinate member communications; lead remediation and stakeholder updates.
- Facilitate incident reviews, track corrective actions, and own a response-improvement workstream.
What they ask for
- Hands-on coordination of live, customer-impacting incidents.
- Experience managing customer-facing incident communications, support coordination, and remediation.
- Technical fluency to follow investigations involving observability, deploys, dependencies, and distributed systems.
- Clear writing, sound judgment under pressure, and strong follow-through.
Nice to have
- Experience in fintech, banking, payments, or another regulated industry.
Pay
$123,000 — $170,000 USD base salary
Tools
PagerDuty, incident.io, Datadog, Slack, Jira, Google Workspace
Model-written summary · the original posting is authoritative