Chime
Senior Operations Manager, Partner Management
$130K–$208K
Austin, TX, USA +1 · Remote · Manager · Full-time · Posted Oct 30, 2026
- Location
- Austin, TX, USA
Remote - US - Experience
- 10+ years; no alternative stated.
About the job
Leads on-site governance and improvement of Chime’s onshore BPO customer operations, translating frontline performance into operational changes and executive recommendations.
What you'll do
- Own partner performance across SLAs, quality, productivity, staffing, efficiency, and member experience; lead regular performance reviews and corrective actions.
- Lead cross-functional initiatives to improve service operations, including identifying automation and AI opportunities and redesigning the operating model as routine work shifts to AI Agents.
- Build a shared Chime culture at the partner site and provide executive-ready insights, risk assessments, and recommendations.
What they ask for
- 10+ years leading on-site Customer Experience operations, Partner/Vendor Management, BPO operations, or related operational leadership.
- Strong analytical skills, including trend identification, root-cause diagnosis, risk assessment, and actionable recommendations.
- Track record of redesigning a process, system, or operating model, with communication and influencing skills to drive alignment and accountability.
- On-site presence at least 5 days a week and willingness to travel domestically and internationally as needed.
Nice to have
- Experience ideally within financial services or another highly regulated environment.
- Proficiency with tools such as Claude, ChatGPT, Excel, Google Sheets/Slides, Looker, Jira, or similar tools.
Pay
$130,000 — $208,000 USD base salary
Tools
Claude, ChatGPT, Excel, Google Sheets/Slides, Looker, Jira
AI focus
Identify automation and AI opportunities in partner operations and help redesign the operating model as routine volume shifts to AI Agents.
Model-written summary · the original posting is authoritative