Chime
Sr. CRM Operations Manager
$145K–$200K
San Francisco, CA, USA +1 · Manager · Full-time · Posted Oct 28, 2026
- Location
- San Francisco, CA, USA
San Francisco, California, United States - Experience
- 8+ years in CRM operations, marketing program management, or marketing technology alignment.
About the job
Leads cross-functional CRM operations initiatives and builds scalable systems, processes, and automated lifecycle experiences across Marketing, MarTech, Product, and Engineering.
What you'll do
- Own CRM programs such as platform migrations, channel integrations, and automation transformations from discovery through implementation and adoption.
- Translate marketing goals into business requirements, data specifications, and technical priorities for Product, Engineering, and data teams.
- Improve operational processes, channel health, compliance, governance, and measurable execution outcomes.
What they ask for
- Demonstrated ownership of large cross-functional initiatives from planning through implementation and adoption.
- Strong ability to translate marketing needs into actionable technical requirements.
- Deep familiarity with enterprise CRM platforms, including how data infrastructure supports lifecycle marketing.
- Experience building scalable operating frameworks for campaign intake, governance, quality assurance, and documentation.
Pay
$145,000 — $200,000 USD base salary
Tools
Braze, Iterable, Salesforce Marketing Cloud
AI focus
Help evolve CRM from manual campaign workflows toward automated, scalable, and intelligent member journeys.
Model-written summary · the original posting is authoritative