Chime
Sr. Instructional Designer, Learning Operations
$116K–$160K
Remote, USA +1 · Remote · Senior · Full-time · Posted Sep 30, 2026
- Location
- Remote, USA
Remote - US - Experience
- 7+ years designing and developing multimodality learning.
About the job
Designs and evaluates engaging, multimodal training for Chime’s BPO agents, advising the Disputes Experience business on learning strategies that improve performance and business outcomes.
What you'll do
- Consult with the Disputes Experience line of business and stakeholders to identify training needs and recommend learning strategies.
- Design and develop end-to-end learning content, assessments, and experiences across modalities.
- Evaluate learning effectiveness and use data and trends to improve agent skills and performance.
What they ask for
- 7+ years designing and developing multimodality learning, including system simulations, branching scenarios, and in-depth e-learning.
- Expertise in adult learning theory and instructional design across modalities.
- Experience with agile and waterfall (ADDIE) design environments, data-based evaluation, and creating design documents for developers.
- Demonstrated experience developing blended learning solutions using 2 or more learning authoring tools; ability to manage clear project plans.
Nice to have
- Experience driving outcomes through vendor partnerships and contact centers.
- Aptitude in graphic design and video and audio production.
Pay
USD 116,000–160,000 base salary
Tools
Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva
AI focus
Use AI tools in the daily workflow to accelerate learning outputs, evaluating outputs to maintain learning quality and business outcomes.
Model-written summary · the original posting is authoritative