Chime
Tech Lead Manager, Human Agent Tooling
$199K–$275K
San Francisco, CA, USA +1 · Manager · Full-time · Posted May 26, 2026
- Location
- San Francisco, CA, USA
Chicago, Illinois, United States - Experience
- 5+ years developing software in a production environment at scale; prior technical-lead experience is also required, with no duration specified.
About the job
Leads and contributes production code to modernize the Trust & Safety tools used by support agents, while managing a team of engineers and improving platform delivery, reliability, and capabilities.
What you'll do
- Lead, mentor, and develop a squad of 3–5 engineers; own execution and delivery.
- Design and build low-latency APIs and backend services, and improve platform architecture, reliability, performance, observability, and automation.
- Partner with Product, Operations, data teams, and support agents to deliver features and evolve experimentation, policy lifecycle, and ML integration.
What they ask for
- 5+ years of experience developing software in a production environment at scale.
- Prior experience as a technical lead for a team and complex projects, including architectural decisions, execution coordination, and cross-functional alignment.
- Experience with Ruby on Rails or comparable frameworks, transactional databases, and caching systems.
- Deep understanding of architectural patterns for large-scale web applications.
Nice to have
- Experience in fast-paced or early-stage environments.
Pay
$199,000 — $275,000 USD base salary
Tools
Ruby on Rails
AI focus
Evolve ML integration capabilities to support smarter and faster decision-making at scale.
Model-written summary · the original posting is authoritative