CIBC
Client Services Manager - Commercial Banking
$105K–$125K
Chicago, IL · Manager · Full-time · Posted Oct 26, 2026
- Experience
- 5–10 years.
- Education
- BA or BS degree; preferably in business, finance, accounting, economics, or a related field.
- Visa sponsorship
- Must be legally eligible to work at the specified location and, where applicable, have a valid work or study permit.
About the job
Leads a team of Commercial Client Banking Specialists, improving client service and operational processes while managing fraud risk controls.
What you'll do
- Manage daily team activities, workload allocation, coverage, performance reviews, and complex client issues.
- Identify and implement process improvements, policies, procedures, and standards to improve service delivery.
- Design and maintain fraud controls and coordinate risk assessment, escalation, review, and reporting with relevant teams.
What they ask for
- 5–10 years of demonstrated experience as an Operations/Customer Service Manager in the Banking Industry.
- BA or BS degree.
- Advanced knowledge of Microsoft applications, including Microsoft Office, PowerPoint, and Excel.
- Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.
Nice to have
- Degree preferably in business, finance, accounting, economics, or a related field.
Pay
$105,000.00 - $125,000.00 USD base salary
Tools
Microsoft Office, PowerPoint, Excel
Model-written summary · the original posting is authoritative