CIBC
Production Support Engineering Lead (OpenText)
$140K–$170K
Chicago, IL · Full-time · Posted Oct 20, 2026
- Experience
- 8–12 years of recent experience in Production Support Engineering.
- Education
- Degree or diploma in Computer Science, Engineering, MIS, or a related field, or relevant certifications.
- Visa sponsorship
- Must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit.
About the job
Leads production support and delivery for OpenText-related technology initiatives, ensuring stable operations and coordinating project, incident, and team activities.
What you'll do
- Lead Record Remediation and PrivateLink Update initiatives, including roadmaps and project delivery.
- Oversee requirements, design reviews, testing, implementation, configuration, and ongoing application support.
- Manage incident, problem, change, and major incident response; lead and develop a cross-functional team.
What they ask for
- 8–12 years of recent Production Support Engineering experience, including leading technology teams and managing production incidents.
- Experience leading Record Remediation and PrivateLink Update initiatives and implementing OpenText solutions.
- Substantial IT service management experience and understanding of incident, problem, change, and major incident processes.
- Degree or diploma in Computer Science, Engineering, MIS, or a related field, or relevant certifications.
Nice to have
- Experience with EDMS/ECMS platforms such as Hyland OnBase, DocuWare, IBM Content Management, Laserfiche, Box, or Nautilus.
Pay
$140,000.00 - $170,000.00 USD base salary
Tools
OpenText, Hyland OnBase, DocuWare, IBM Content Management, Laserfiche, Box, Nautilus
Model-written summary · the original posting is authoritative