CIBC
Production Support Engineering Manager
$140K–$170K
Chicago, IL · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 8–12 years of related experience or a combination of education and experience.
- Education
- Degree/diploma in Computer Science, Engineering, MIS, or a related field, or relevant certifications and/or completion of a relevant bootcamp.
- Visa sponsorship
- Must be legally eligible to work at the specified location and, where applicable, have a valid work or study permit.
About the job
Leads a team responsible for production technology service stability, incident response, operational risk controls, and continuous improvement.
What you'll do
- Lead day-to-day production support and manage incident, problem, and change activities, including major incident coordination and root-cause follow-up.
- Partner with Technology, Business, Risk, Compliance, and Audit teams to meet service, control, and governance requirements.
- Coach and develop the team, communicate service status to stakeholders, and improve operational effectiveness.
What they ask for
- Experience leading production incident response and knowledge of incident, problem, change, and major incident processes; production support readiness experience is essential.
- Working knowledge of monitoring, alerting, logging, production support metrics, root-cause analysis, and production change and release activities.
- Understanding of production risk, controls, compliance, and audit requirements in a regulated environment.
- Strong verbal and written communication skills for explaining technical issues and business impact to stakeholders.
Nice to have
- Experience ideally within financial services or technology.
- Relevant certifications and/or completion of a relevant bootcamp.
Pay
$140,000.00 - $170,000.00 USD base salary
Tools
Python (Programming Language)
Model-written summary · the original posting is authoritative