Cisco
Critical Accounts Manager
$96K–$174K
Richardson, Texas, US +8 · Remote · Manager · Full-time · Posted Oct 19, 2026
- Location
- Richardson, Texas, US
Portland, Oregon, US
Boulder, Colorado, US
Alpharetta, Georgia, US
RTP, North Carolina, US
Allentown, Pennsylvania, US
Chicago, Illinois, US
Tempe, Arizona, US
Memphis, Tennessee, US - Experience
- 5+ years of professional experience; 3+ years of Major Incident Management, SRE, Cloud Operations, or technical program management.
- Visa sponsorship
- Must be a U.S. Person for FedRAMP work; some work may be restricted to U.S. citizens on U.S. soil.
About the job
Leads major technical incidents from intake through recovery, coordinating engineering teams and communicating clear updates to customers and executives.
What you'll do
- Command high-priority incidents and coordinate cross-functional engineering teams through recovery.
- Provide factual incident updates to executive stakeholders and customers, maintaining a shared source of truth.
- Lead post-incident reviews and document lessons learned.
What they ask for
- 5+ years of professional experience.
- 3+ years in Major Incident Management, SRE, Cloud Operations, or technical program management.
- Experience supporting SaaS solutions, hands-on engineering experience, or experience using an incident-management ticketing system for technology products.
Nice to have
- Experience with Splunk or similar enterprise observability and security platforms.
- ITIL Foundations certification or equivalent formal incident-management training.
Pay
$95,800.00 to $126,200.00 USD base salary; $119,600.00 - $174,200.00 USD base salary; $103,400.00 - $166,000.00 USD base salary
Tools
Splunk, Incident.io, Jira, Slack
Model-written summary · the original posting is authoritative