Cisco
Customer Experience Customer Success Specialist
$153K–$257K
Fulton, Maryland, US +1 · Hybrid · Full-time · Posted Oct 8, 2026
- Location
- Fulton, Maryland, US
Annapolis Junction, Maryland, US - Experience
- 8 years relevant experience in Cisco networking.
- Visa sponsorship
- Must be a U.S. Person; the posting specifies that this work can only be performed by a U.S. citizen on U.S. soil.
About the job
Drives technical adoption of Cisco solutions for strategic government customers, using analytics to guide deployments, enablement, and customer outcomes.
What you'll do
- Develop and oversee Technical Adoption Plans aligned with customer objectives and broader account strategies.
- Lead technical enablement, including executive briefings, architecture workshops, and onboarding programs.
- Advise customer leaders on Cisco technologies and collaborate with Cisco teams to resolve complex network challenges.
What they ask for
- Current U.S. Government DOD Security clearance at TS/SCI Full Scope level.
- 8 years relevant experience in Cisco networking.
- CCIE, CCNP, or equivalent skills in Security or Enterprise Networking.
- Comfort presenting Cisco solutions to customers live and via video.
Nice to have
- Experience delivering Cisco standard methodologies in customer infrastructure.
- Ability to lead cross-company teams in analyzing and resolving sophisticated network problems.
Pay
$153,300.00 to $207,300.00 USD (base salary); $173,900.00 - $256,800.00 USD (base salary); $153,300.00 - $240,800.00 USD (base salary)
Tools
Cisco Analytics, Cisco, Security, Enterprise Networking, Data Center, Full Scope Observability (FSO), AI
AI focus
Uses AI-driven insights and AI analytics to inform customer adoption planning and deployment execution.
Model-written summary · the original posting is authoritative