Cisco
Customer Experience Customer Success Specialist
$118K–$226K
Austin, Texas, US +2 · Hybrid · Full-time · Posted Oct 30, 2026
- Location
- Austin, Texas, US
Dallas, Texas, US
Plano, Texas, US - Experience
- Bachelor’s degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience; or equivalent relevant work experience.
- Education
- Bachelor’s degree, Master’s degree, or PhD; or equivalent relevant work experience.
About the job
Drives adoption and value realization for Cisco Duo and Secure Access customers by planning technical adoption, using AI insights, and coordinating customer enablement and issue resolution.
What you'll do
- Develop Technical Adoption Plans, facilitate customer workshops, and guide onboarding and renewals.
- Use telemetry and AI-driven insights to monitor adoption, identify blockers, and recommend improvements; deliver technical enablement and demos.
- Manage a portfolio of customers and collaborate with customer, sales, support, engineering, and product teams on outcomes and issues.
What they ask for
- Bachelor’s degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience; or equivalent relevant work experience.
- English and Spanish language skills.
- Strong understanding of the relevant architecture/product set and ability to facilitate technical workshops and build trusted advisory relationships with technical and executive customers.
Nice to have
- Professional-level certification (e.g., CCNP) or equivalent relevant industry certification is encouraged.
- Portuguese is nice to have.
Pay
$118,400.00 to $166,900.00 USD base salary; $154,800.00 - $225,700.00 USD base salary; $133,200.00 - $208,800.00 USD base salary
Tools
Duo, Secure Access, Cisco
AI focus
Applies telemetry and AI-driven insights to supervise adoption, identify blockers, and recommend product-usage improvements; promotes AI to automate routine team tasks.
Model-written summary · the original posting is authoritative