Cisco
Customer Experience Customer Success Specialist
$153K–$257K
Herndon, Virginia, US +1 · Hybrid · Full-time · Posted Oct 13, 2026
- Location
- Herndon, Virginia, US
Maitland, Florida, US - Experience
- 8 years; the posting specifies no alternative.
About the job
Provides technical health guidance and adoption support to Public Sector customers using Splunk, helping them optimize deployments and realize value from Splunk technologies.
What you'll do
- Coordinate technical adoption plans (TAPs) with account strategies and internal teams.
- Advise customers on technical health, upgrades, critical issues, usage, and workload optimization.
- Review service levels, usage metrics, and environment performance with customers in virtual QBRs.
What they ask for
- 8 years of experience in technical support, professional services, systems administration/engineering, or related experience.
- Experience building customer relationships and handling commercial accounts.
- Experience with customer issues, account/project management, IT Operations, and technical infrastructure; familiarity with Splunk-related products.
- Splunk Architect Certification within 6 months of start and an active government security clearance (e.g., Secret, Top Secret, TS/SCI).
Nice to have
- BA/BS technical degree; knowledge of software development processes and technical environments.
- Understanding of Splunk Core Platform and Splunk Enterprise Security; AWS, Google, or Azure certifications.
Pay
$153,300.00 to $207,300.00 USD base salary; $173,900.00 - $256,800.00 USD base salary (New York City Metro Area); $153,300.00 - $240,800.00 USD base salary (Non-Metro New York state & Washington state)
Tools
Splunk Cloud, Splunk Enterprise, Splunk Core Platform, Splunk Enterprise Security, AWS, Google, Azure
Model-written summary · the original posting is authoritative