Cisco
Lead User Experience Researcher
$151K–$282K
Milpitas, California, US · Hybrid · Full-time · Posted Oct 23, 2026
- Experience
- 7+ years leading end-to-end UX research; minimum qualification also states Bachelors + 8 years, Masters + 6 years, PhD + 3 years, or equivalent related work experience.
- Education
- Bachelors, Masters, or PhD; or equivalent related work experience.
About the job
Leads quantitative-heavy UX research and platform measurement for Cisco Cloud Control and related AI software, using research findings to improve user journeys and guide product decisions.
What you'll do
- Define, baseline, and track UX success metrics and measurement plans across platform journeys.
- Design, conduct, analyze, and communicate quantitative and qualitative research, including surveys, benchmarks, A/B tests, interviews, and concept evaluations.
- Use quantitative signals to identify where qualitative follow-up is needed and connect findings across business units.
What they ask for
- 7+ years leading end-to-end quantitative and qualitative UX research.
- Experience partnering with Product, Design, Data Science, and Engineering to define user-centered success measures and measurement plans.
- Experience with quantitative research methods including surveys, statistical analysis, benchmarking, A/B and multivariant testing.
- Experience with qualitative research methods, and applying AI to augment and accelerate research.
Nice to have
- Experience with Amplitude or equivalent platforms; research on AI software or related topics.
- Experience building UX measurement frameworks, working with product telemetry, or in a B2B large enterprise environment.
Pay
$171,600.00 to $245,000.00 USD base salary; $171,600.00 - $281,800.00 USD base salary (New York City Metro Area); $151,300.00 - $250,900.00 USD base salary (Non-Metro New York state & Washington state).
Tools
Amplitude, SUS, CSAT, NPS, SEQ
AI focus
Applies AI to augment and accelerate research; conducts research on AI-powered solutions and AI software.
Model-written summary · the original posting is authoritative