Service Delivery Manager, Workplace Resources

What you'll do

• Govern the FM contract and maintenance, lifecycle, and engineering plans for technical assets across Americas West locations.
• Manage service providers, SLAs/KPIs, asset Opex and CAPEX plans, budgets, and financial approvals.
• Drive service improvements in cost, energy, sustainability, quality, and safety; monitor significant events and own hard-services business continuity plans.

What they ask for

• Bachelor’s in an engineering discipline.
• 5–10 years of facility management or related proven experience.
• Experience leading facilities service delivery and performance management, including operational performance, SLAs/KPIs, risk, and service outcomes in complex environments.
• Technical knowledge of building systems and critical infrastructure; project/program management experience; competence in financial analysis, budget management, and capital planning.

Nice to have

• Experience managing large, complex, multi-site facilities portfolios or critical infrastructure environments such as 24x7 data centers, R&D labs, or network labs.
• Knowledge or experience in MEP systems, HVAC, BMS/building controls, asset management, procurement, sustainability, or relevant professional certifications.

Pay

$137,200.00 to $185,700.00 USD base salary; $137,200.00 - $213,500.00 USD base salary; $129,200.00 - $191,000.00 USD base salary

Tools

HVAC, Building Management Systems, MEP systems, BMS/building controls

AI focus

The posting situates Cisco’s broader work in the AI era but does not specify AI duties for this role.