Clark
Customer Success Manager
$25K–$200K
New York City · On-site · Manager · Full-time · Posted Jun 26, 2026
- Experience
- 3+ years in customer success, account management, implementation, or consulting.
About the job
Own customer health, adoption, renewals, and expansion across Clark’s live customer base, helping customers realize value from its AI audit platform.
What you'll do
- Manage customer relationships, check-ins, QBRs, account documentation, and health and adoption tracking.
- Identify risks and coordinate with Audit Engineers, Product, and Sales on customer needs and expansion opportunities.
- Help develop repeatable customer success playbooks and health processes.
What they ask for
- 3+ years of customer success, account management, implementation, or consulting experience.
- Experience in B2B SaaS or workflow-heavy customer environments.
- Strong communication, relationship-building, organization, and proactive follow-through.
- Ability to manage multiple customers and stakeholders; customer empathy and commercial awareness.
Nice to have
- Experience in accounting, audit, compliance, fintech, professional services, AI-native products, or workflow automation.
- Experience with enterprise or mid-market customers, renewals, expansion, onboarding, or a fast-moving startup.
Pay
$125K – $155K (base salary); $100K – $200K (equity); $25K – $30K (commission)
AI focus
Support customers adopting Clark’s AI audit platform in critical workflows; the product performs audit work itself.
Model-written summary · the original posting is authoritative