Clay
Product Support Manager
$140K–$170K
San Francisco · Hybrid · Manager · Full-time · Posted Jul 20, 2026
About the job
Leads Clay’s product support team, improving customer service, team performance, support operations, and feedback loops with product and engineering.
What you'll do
- Hire, mentor, and manage support specialists; develop their careers and optimize team capacity.
- Manage support targets and systems, including first-contact resolution, CSAT, queue segmentation, and prioritization.
- Analyze customer feedback, coordinate with product and engineering, and lead escalations and high-priority incident response.
What they ask for
- Experience managing teams in fast-paced environments, especially early-stage companies.
- Technical skills to understand and resolve product issues, including coding solutions when needed.
- Customer-focused track record delivering exceptional service.
- Strong communication skills, including creating content for varied audiences.
Nice to have
- Knowledge of Intercom, Linear, and Rootly.
- Data analysis and reporting skills, such as SQL, Python, or R.
Pay
$140K – $170K (base salary)
Tools
Intercom, Linear, Rootly, SQL, Python, R
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