CLEAR
Customer Success Director - Healthcare (C1 - B2B)
$225K–$275K
New York, New York, United States +1 · Director · Full-time · Posted Oct 13, 2026
- Location
- New York, New York, United States
New York, NY, United States - Experience
- 8+ years; customer success, partnerships, consulting, or related roles, with significant experience in healthcare.
About the job
Owns CLEAR’s healthcare customer success strategy and partner relationships to increase adoption, retention, expansion, and measurable customer outcomes.
What you'll do
- Lead customer success strategy and lifecycle management for healthcare partners, from solution design and contracting through implementation and optimization.
- Build executive-level relationships and coordinate with Business Development, Product, Technology, and Operations to deliver scalable customer experiences.
- Drive renewals, contract expansion, revenue growth, product adoption, partner satisfaction, and successful healthcare use-case rollouts.
What they ask for
- 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant healthcare experience.
- Proven record of driving measurable customer and revenue outcomes.
- Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations.
- Experience leading complex cross-functional initiatives; willingness to travel as needed.
Pay
$225,000-275,000 USD total pay (combined base salary, annual bonus incentive, and new hire equity package)
Model-written summary · the original posting is authoritative