CLEAR
Manager, Member Care
Orlando, Florida, United States +1 · Manager · Full-time · Posted Oct 14, 2026
- Location
- Orlando, Florida, United States
New York, NY, United States - Experience
- 5+ years.
About the job
Leads CLEAR’s digital Member Care operations, teams, and support experience across high-touch channels, improving service quality and member outcomes.
What you'll do
- Set the strategy and oversee daily operations for digital member support, including service levels and quality.
- Lead, coach, and develop Team Leads and Specialists; establish processes, escalation frameworks, and operating standards.
- Use member feedback and operational data to improve digital experiences, self-service, and processes, and report performance to senior leaders.
What they ask for
- 5+ years leading digital customer support, customer experience, member services, or service operations teams, with direct people management responsibility.
- Experience managing high-touch, premium, or white-glove support programs in digital and omnichannel environments.
- Experience using data, reporting, customer insights, and operational metrics to improve member experiences.
- Experience supporting or optimizing digital support channels, including chat, email, self-service, knowledge management, automation, or AI-enabled customer experiences.
Tools
chat, email, messaging, phone
AI focus
Experience supporting or optimizing AI-enabled customer experiences is noted; the role may use AI-enabled support experiences.
Model-written summary · the original posting is authoritative