CLEAR
Manager, Member Care
Las Vegas, Nevada, United States +1 · Manager · Full-time · Posted Oct 14, 2026
- Location
- Las Vegas, Nevada, United States
New York, NY, United States - Experience
- 5+ years in the specified team leadership areas, with direct people management responsibility.
About the job
Leads CLEAR’s digital Member Care operations, managing support teams and improving service quality, member outcomes, and digital support experiences.
What you'll do
- Lead and develop Team Leads and Specialists, setting performance expectations and supporting career growth.
- Manage digital support operations and service levels across chat, email, messaging, and phone.
- Improve support processes and member experiences using feedback, operational data, and cross-functional partnerships.
What they ask for
- 5+ years leading digital customer support, customer experience, member services, or service operations teams, with direct people management responsibility.
- Experience managing high-touch, premium, and white-glove support programs in digital and omnichannel environments.
- Experience coaching frontline leaders and using data, reporting, customer insights, and operational metrics to improve service.
- Experience partnering with Product, Engineering, and other stakeholders to deliver customer-focused digital solutions.
Nice to have
- Experience supporting or optimizing digital support channels such as self-service, knowledge management, automation, or AI-enabled customer experiences.
Tools
chat, email, messaging, phone
AI focus
Experience supporting or optimizing AI-enabled customer experiences is sought; the posting does not specify AI development work.
Model-written summary · the original posting is authoritative