CLEAR
Service Desk Analyst
Austin, Texas, United States +1 · Full-time · Posted Sep 30, 2026
- Location
- Austin, Texas, United States
Austin, TX, United States - Experience
- 2+ years of applicable experience in a customer service-focused technical environment, including in-person and remote experience.
About the job
Provides remote and occasional onsite technical support to CLEAR employees and airport operations partners, troubleshooting hardware, networks, software, and access issues while meeting service levels.
What you'll do
- Troubleshoot hardware, network infrastructure, and software remotely; provide onsite airport support at least quarterly.
- Handle tickets and phone requests, manage system access, and escalate issues to vendors or appropriate support teams.
- Analyze ticket trends and maintain or improve support runbooks and documentation.
What they ask for
- Federal Personnel Security (PerSec) screening and clearance attainment.
- Technical knowledge of network setup, maintenance, and troubleshooting; computer assembly and component troubleshooting expertise.
- Experience using ITSM tools to manage tickets, documentation, and SLAs.
- Mac and Windows system knowledge; ability to work varying shifts, including weekends, holidays, and on-call.
Nice to have
- Cisco/Meraki network experience.
Tools
PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence
Model-written summary · the original posting is authoritative