CLEAR
Team Lead, Member Care - Las Vegas
$55K–$65K
Las Vegas, NV +1 · Full-time · Posted Sep 29, 2026
- Location
- Las Vegas, NV
Las Vegas, NV, United States - Experience
- 2–5+ years in a customer support or call center environment; prior people management experience preferred.
About the job
Leads Member Care specialists, manages daily support operations, and uses coaching and performance data to improve compliant, high-quality member experiences.
What you'll do
- Lead, coach, and develop a team of Member Care specialists; conduct 1:1s and performance improvement plans.
- Manage daily operations, including queue performance, staffing, attendance, and adherence to SLA and productivity targets.
- Monitor KPIs, ensure compliance, resolve escalated cases, and use data to drive improvements.
What they ask for
- Strong coaching and performance management skills.
- Experience with support tools and analytics platforms, such as CRM systems or workforce management tools.
- Ability to analyze data and translate insights into operational improvements.
- Excellent communication skills and ability to escalate issues and influence stakeholders.
Nice to have
- Prior people management experience.
- Experience with Looker or similar analytics platforms.
Pay
USD $55,000-$65,000 / year base salary
Tools
CRM systems, workforce management tools, Looker
Model-written summary · the original posting is authoritative