CLEAR
Team Lead - Member Care - Orlando
$55K–$65K
Orlando, FL +1 · Full-time · Posted Oct 16, 2026
- Location
- Orlando, FL
Orlando, FL, United States - Experience
- 2–5+ years in a customer support or call center environment; prior people management experience preferred.
About the job
Leads a team of Member Care specialists, overseeing daily support operations, team performance, and member issue resolution.
What you'll do
- Coach and develop specialists, including conducting 1:1s and performance improvement plans.
- Manage staffing, queues, attendance, and adherence to meet service and productivity targets; use KPIs and data to improve outcomes.
- Ensure compliant member interactions and resolve complex or escalated cases.
What they ask for
- Strong coaching and performance management skills.
- Ability to analyze data and translate insights into operational improvements.
- Excellent communication skills, including escalating issues and influencing stakeholders.
- Flexibility to adjust schedules and support business needs.
Nice to have
- Prior people management experience.
- Experience with support tools and analytics platforms such as CRM systems, workforce management tools, or Looker.
Pay
$55,000-$65,000 USD / year (base salary)
Tools
CRM systems, workforce management tools, Looker
Model-written summary · the original posting is authoritative