CLEAR
Team Lead, Member Care - Orlando
$55K–$65K
Orlando, Florida, United States +1 · Full-time · Posted Sep 29, 2026
- Location
- Orlando, Florida, United States
Orlando, FL, United States - Experience
- 2–5+ years in a customer support or call center environment; prior people management experience preferred.
About the job
Leads Member Care specialists and daily support operations to improve service quality, compliance, efficiency, and member outcomes.
What you'll do
- Coach and develop the team, including regular one-on-ones and performance improvement plans.
- Manage staffing, queues, attendance, adherence, and team KPIs; use data to improve operations.
- Ensure compliant member interactions and resolve complex or escalated cases.
What they ask for
- Strong coaching and performance management skills.
- Experience with support tools and analytics platforms, such as CRM systems, workforce management tools, or Looker.
- Ability to analyze data and turn insights into operational improvements.
- Excellent communication skills and flexibility to adjust schedules as business needs require.
Nice to have
- Prior people management experience.
- Experience with Looker or similar analytics platforms.
Pay
$55,000-$65,000 / year (base salary)
Tools
CRM systems, workforce management tools, Looker
Model-written summary · the original posting is authoritative