ClickHouse
Senior Technical Customer Support Engineer, Federal
$139K–$194K
United States · Remote · Senior · Full-time · Posted Aug 25, 2026
- Visa sponsorship
- Candidates must independently qualify as U.S. Persons regardless of visa sponsorship status, work authorization, or physical location within the U.S.
About the job
Provides technically deep support to U.S. federal and public-sector customers using ClickHouse, including troubleshooting, secure deployment guidance, and coordination with internal teams.
What you'll do
- Serve as the primary technical support contact, resolving cases and providing customer guidance within required SLAs and federal data-handling requirements.
- Develop solutions, documentation, knowledge-base articles, and runbooks for government deployment patterns; guide deployment, configuration, and troubleshooting.
- Partner with internal teams on federal customer requirements, roadmap priorities, POCs, security questionnaires, and ATO-adjacent evaluations.
What they ask for
- U.S. Person status, verified during the interview process prior to any offer.
- Technical breadth and depth in ClickHouse or relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
- Previous technical experience in a role such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
- Experience developing familiarity with federal IT operational and compliance realities, such as FedRAMP, DOD IL, AWS GovCloud, or air-gapped or sovereign-cloud deployments.
Nice to have
- Prior technical support, TAM, or solutions engineering experience with federal, SLED, or other public-sector customers.
- Experience with FedRAMP-authorized services, government or sovereign/air-gapped clouds, security clearance, ClickHouse, OSS, or data pipelines.
Pay
$139K – $194K (base salary; currency not stated)
Tools
ClickHouse Cloud, ClickHouse open-source, SQL, AWS GovCloud, FedRAMP, DOD IL, Azure Government, Kafka
Model-written summary · the original posting is authoritative