Customer Engineer, Enterprise - Austin/Dallas,TX or Raleigh, NC

What you'll do

• Lead technical discovery, evaluations, presentations, and solution architecture for enterprise sales opportunities.
• Guide customer onboarding and adoption, monitor customer health, and advise on technical risks and best practices.
• Own technical account growth and retention, lead business reviews, and use AI tools to automate routine workflows.

What they ask for

• Experience in a customer-facing technical role; required years vary by leveling.
• Ability to design and explain complex enterprise network and security architectures; demonstrate depth in at least four listed technical areas.
• Strong communication, presentation, and stakeholder-management skills, including translating technical concepts into business outcomes.
• Proven experience in a quota-carrying or revenue-aligned environment and understanding of SaaS metrics and enterprise sales cycles.

Nice to have

• Experience creating and delivering technical enablement for customers or internal teams.
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.

Tools

DNS, CDN, Zero Trust, Network Security, Workers, Python, JavaScript, Terraform

AI focus

Use AI agents, Large Language Models (LLMs), and internal platforms to automate routine work; familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation is required among the technical areas. Applied AI experience with LLM orchestration, RAG, and model-access controls is preferred.