Senior Customer Engineer, Majors - Detroit, MI

What you'll do

• Partner with Account Executives on customer discovery, technical evaluations, presentations, demonstrations, and solution architecture.
• Oversee onboarding and adoption, monitor customer health and risks, and guide customers toward measurable value and expansion.
• Carry a variable quota, advise customers throughout the lifecycle, and use AI tools to automate routine workflows.

What they ask for

• Experience in a customer-facing technical role; required years vary by leveling.
• Ability to design and explain complex enterprise network and security architectures.
• Strong communication, presentation, and stakeholder-management skills, including translating technical concepts into business outcomes.
• Proven quota-carrying or revenue-aligned experience; demonstrated depth in at least four listed technical areas.

Nice to have

• Experience creating technical enablement materials and delivering workshops or developer onboarding.
• Experience with LLM orchestration, RAG architectures, or model-access controls; regulatory knowledge and hyperscaler or digital-native experience are also valued.

Tools

BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS, Python, JavaScript

AI focus

Uses AI agents, LLMs, and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation; applies AI-assisted scripting and log analysis. Advises on AI control layers.