Cloudflare
Senior Customer Engineer, Named - Cincinnati, OH
Distributed +1 · Senior · Full-time · Posted May 26, 2026
- Location
- Distributed
Cincinatti, OH - Experience
- Years of experience vary based on Associate, Senior, Staff, or Principal leveling; no specific number stated.
- Education
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
- Visa sponsorship
- Offers may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.
About the job
Guides enterprise customers through technical validation, adoption, and expansion of Cloudflare solutions, serving as a quota-carrying technical advisor across the customer lifecycle.
What you'll do
- Lead technical discovery, architecture design, demonstrations, and PoC or technical validation plans with enterprise customers.
- Oversee customer onboarding and adoption, monitor customer health and risks, and partner with Account Executives on retention and expansion.
- Use AI tools and workflows to automate routine work and provide strategic customer guidance.
What they ask for
- Experience in a customer-facing technical role; years vary by leveling.
- Ability to design and explain complex enterprise network and security architectures.
- Strong communication and advisory skills, translating technical concepts into business outcomes.
- Proven experience in a quota-carrying or revenue-aligned environment; demonstrate depth in at least four listed technical areas.
Nice to have
- Track record of creating technical enablement such as workshops, code samples, documentation, or developer onboarding.
- Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Tools
DNS, CDN, Zero Trust, Python, JavaScript, Bash, Terraform, Pulumi
AI focus
Use AI agents, LLMs, and internal platforms to automate routine customer and operational tasks; apply AI-assisted scripting, log analysis, prompt engineering, and workflow automation. The role also advises on AI control layers.
Model-written summary · the original posting is authoritative