Cloudflare
Senior Customer Engineer, Named - Houston, TX
Distributed +1 · Senior · Full-time · Posted Sep 2, 2026
- Location
- Distributed
Houston, Texas, United States - Experience
- Years of experience vary by Associate, Senior, Staff, or Principal leveling; no specific number is stated.
- Education
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
- Visa sponsorship
- Offers may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.
About the job
Leads enterprise customers through technical validation, architecture, onboarding oversight, adoption, and account growth for Cloudflare’s platform, serving as a quota-carrying technical advisor across the customer lifecycle.
What you'll do
- Partner with Account Executives to discover customer needs, design Cloudflare architectures, and lead technical evaluations, presentations, and demonstrations.
- Advise on onboarding, migration, technical health, risk, and platform adoption; identify opportunities for retention, cross-sell, and account expansion.
- Use AI tools and automation to streamline routine workflows, and create technical enablement resources for customers and internal teams.
What they ask for
- Experience in a customer-facing technical role; required years vary by leveling.
- Ability to design and clearly explain complex enterprise network and security architectures.
- Strong communication and presentation skills, translating technical concepts into business outcomes for engineers and executives.
- Revenue-aligned or quota-carrying experience, with understanding of SaaS metrics and enterprise sales cycles; depth in at least four listed technical areas.
Nice to have
- Experience creating technical enablement such as workshops, code samples, documentation, or developer onboarding.
- Experience with LLM orchestration, RAG architectures, or model-access controls; regulatory knowledge and hyperscaler or digital-native experience are also valued.
Tools
DNS, CDN, Zero Trust, Workers, Python, JavaScript, Terraform, Pulumi
AI focus
Use AI agents, LLMs, and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation; apply AI-assisted scripting, log analysis, and workflow automation. Advise customers on AI control layers.
Model-written summary · the original posting is authoritative