Cloudflare
Technical Account Manager
$99K–$136K
Hybrid +1 · Manager · Full-time · Posted Sep 28, 2026
- Location
- Hybrid
Washington, DC, United States - Experience
- Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
- Visa sponsorship
- Any offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.
About the job
Own post-contract technical support for enterprise customers, resolving escalations and advising on Cloudflare deployments while coordinating with customer, product, and engineering teams.
What you'll do
- Act as the primary technical contact and owner of customer support issues, including escalations and incident response.
- Review customer environments and configurations, provide proactive technical recommendations, and deliver Quarterly Support Reviews.
- Share customer feedback with product and engineering teams and coordinate support across account and global TAM teams.
What they ask for
- Minimum 8 years of customer-facing experience with technical account management responsibilities.
- Solid understanding of Layer 3 and 4 networking.
- Ability to travel up to 25% and work one weekend every quarter.
Nice to have
- Knowledge of networking and routing protocols such as BGP, OSPF, IPSec, and GRE; security products such as Firewall, IPS, and DDoS.
- Experience with system integration, multi-vendor environments, and data center deployments; basic troubleshooting with traceroute, WireShark, dig, and cURL.
Pay
USD 99,000-136,000 annual salary (base salary)
Tools
BGP, OSPF, IPSec, GRE, Firewall, IPS, DDoS, WireShark
AI focus
The posting describes an AI-native culture and encourages leveraging AI tools to create solutions and ship faster; no specific AI duties are listed for this role.
Model-written summary · the original posting is authoritative