Cloudflare
Technical Support Engineer, Application Performance
Hybrid +1 · Full-time · Posted Aug 31, 2026
- Location
- Hybrid
Austin, TX, United States - Experience
- 3–5 years in a technical Customer Support role; preferably on a team supporting large enterprise customers.
- Visa sponsorship
- Offers may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.
About the job
Provides technical support to Cloudflare customers by troubleshooting application and network issues, coordinating with engineers, and improving support documentation and automated workflows.
What you'll do
- Resolve customer support requests through chat, email, and phone; track them in the ticketing system.
- Collaborate with senior engineers to troubleshoot issues, test releases, and report bugs.
- Maintain AI skills and conversational journeys, documentation, and product feedback based on customer interactions.
What they ask for
- Strong understanding of Internet technologies at OSI layers 3, 4, and 7, and of DNS, SSL/TLS, and HTTP(S).
- Experience using Linux and command-line tools, and writing scripts in Bash, Python, JavaScript, or other scripting languages.
- Excellent written and verbal communication skills; self-driven and comfortable learning new technologies.
- Experience installing and configuring web servers such as Apache, Nginx, and/or IIS.
Nice to have
- Technical customer support experience with large enterprise customers; prior Cloudflare platform experience.
- Troubleshooting BGP routing or GRE tunnels, configuring firewalls, relevant degrees or certifications, or fluency in Mandarin, Spanish, and/or Portuguese.
Tools
Linux, curl, dig, traceroute, openssl, git, Bash, Python
AI focus
Help define and update AI skills and conversational journeys to keep automated workflows current.
Model-written summary · the original posting is authoritative