Cloudflare
Technical Support Engineer, Developer Platform
Hybrid +1 · Full-time · Posted Oct 29, 2026
- Location
- Hybrid
Austin, TX, United States - Experience
- 3-5 years in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs.
About the job
Provides technical support to developers using Cloudflare’s Developer Platform, troubleshooting application issues and collaborating with Engineering and Product to improve reliability and support workflows.
What you'll do
- Investigate and resolve customer cases involving builds, deployments, runtime errors, platform limits, routing, and integrations.
- Reproduce reported behavior, analyze logs and telemetry, and guide customers in diagnosing root causes.
- Partner with Engineering and Product on escalations, bugs, documentation, runbooks, and diagnostic and AI-assisted workflows.
What they ask for
- Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language.
- Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and web request flows.
- Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries.
- Experience supporting or deploying cloud-hosted web applications, including environment configuration, build logs, and runtime errors.
Nice to have
- Comfort with Linux or Unix-like environments, command-line tools, and browser developer tools.
- Experience interpreting logs, stack traces, and error messages using a structured troubleshooting approach.
Tools
Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows, Pages, Queues
AI focus
Improve AI-assisted workflows, define and update AI skills, and verify outputs from AI tools and documentation.
Model-written summary · the original posting is authoritative