Technical Support Engineer, Zero Trust

What you'll do

• Troubleshoot customer issues involving identity, device security, secure application access, authentication, and network security.
• Advise customers, diagnose configuration and integration challenges, and assist with security incidents.
• Document solutions and collaborate with Product, Engineering, and Security teams to resolve escalations and improve products.

What they ask for

• Minimum of 3 years experience as a Support Engineer / Sr. Support Engineer supporting networking or web security products.
• Hands-on experience with identity and access management systems and strong knowledge of SAML and OIDC.
• Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing.
• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience); specialized bootcamps may also qualify.

Nice to have

• Experience with multi-factor mechanisms, cloud platforms, SaaS integrations, and database servers.
• Relevant certifications, such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP; experience building projects on or using Cloudflare Products.

Tools

Access, Gateway, Cloudflare Tunnels, Cloudflare WAN, Cloudflare One client, Salesforce, SAML, OIDC

AI focus

The posting describes an AI-native culture that encourages using AI as a partner and leveraging AI to ship faster, but does not specify particular AI duties for this role.